Heads Up & Legal

Customer Satisfaction

Vinyl Laundry, Salvage and Transfer Service guarantees your complete satisfaction.  If you are not satisfied, simply return the original and restored recordings, along with an explanation of the defect, and it will be repaired and returned to you at no cost.  If it is unrepairable, a full refund will be issued, and your original recording will be shipped back to you at no cost.

Restoration Quality

“Restoration” means that the CD/Tape audio fidelity will be just as good (or bad) as the original recording.  A CD made from a poorly recorded or worn record will not sound like “a new digital recording” that has been remastered from Master Tapes.  It can only sound as good as the source material.

Copyright Law

Current law permits one copy of copyrighted material for personal use.  (1 CD copy of an LP you own.)  Copies may not be sold or given to any third party.  Copies may not be used for public performances.  Multiple copies are not permitted without permission from the copyright holder.

Damage During Shipment

Althought great care will be taken in preparing for shipment, Vinyl Laundry will not be responsible for items damaged or lost in shipment.  This applies to all carriers.  Insurance claims will be handled by the shipping company.

Damage During Restoration

During processing, every measure possible will be taken to insure the safety of your recording.  We will not be responsible for damage due to age or deterioration of the media.  Old, brittle tapes may break during normal play.  Some records may be so destroyed by abuse, poor equipment, etc., that it will not be possible to provide a quality copy.

If It Can’t Be Restored

Not all recording can be fully restored.  Partial restoration will proceed only with your permission.  Unrestored recordings will be returned at no cost.

Recordable CD (CRDs) Compatibility With CD Players

CDRs used will play in all newer CD player units.  A small number of older CD players may not play CDRs.  If you are using an older CD machine, let us know and we can use a different CD.

Customer Information

All customer information will be kept confidential and will not be sold, leased, lent, rented, or otherwise released to anyone.  EVER!